Order Placement

Customers may place orders via our website, phone, or email. It is incumbent upon the customer to review and validate quote and proforma details before confirming an order. Payment of a proforma is construed as confirmation of the associated proforma or quote.

Design

Surface Renewables will assist you to design a suitable system, the customer bears sole responsibility for design work and required calculations. While we make every effort to maintain accurate and current information on our website, Surface Renewables assumes no liability for any inaccuracies or outdated documentation. Ultimately, it is the buyer/customer’s responsibility to ensure satisfaction with products and system design before making a purchase.

Quotes & Orders

Quoted prices are valid for a maximum of 30 calendar days from the date of issue. Similarly, prices on orders are valid for a maximum of 30 calendar days from the date of issue. Orders scheduled for dispatch beyond this timeframe may be subject to price adjustments.

Payment

Unless credit terms have been established, payment must be remitted prior to dispatch. Payment methods accepted include bank transfers, online or phone debit card transactions, and credit cards, with respective 1.5% fees. Surface Renewables holds discretion over payment terms and credit limits, with late payments leading to credit facility adjustments.

Retention of Title

Surface Renewables maintains legal ownership of all supplied goods until full payment has been received. In case of non-payment in accordance with agreed terms, the company reserves the right to enter the buyer’s premises for the repossession of goods. Legal title is retained until all outstanding invoices on the buyer’s account are settled in full.

Delivery

Orders confirmed before 17:00 two working days before dispatch can typically be dispatched for next working day delivery, contingent upon stock availability. Payment prior to dispatch is mandatory unless credit terms are established.

Delivery is executed through pallet courier or DPD for smaller items. Title and risk transfer to the buyer upon delivery. While efforts are made to select reliable couriers, timed or next-day services are not guaranteed. Failed deliveries may incur charges, and it is the buyer’s responsibility to ensure a recipient is available.

Standard Service
– Next day: Delivery by 18:00 on the next working day post-dispatch

Collections
In some cases, collection from our Cambridge warehouse is free but necessitates scheduling through the account handler.

Tracking Your Order
Customers typically receive an email with tracking details. Surface Renewables does not guarantee ETAs for orders booked on a next working day service.

When Your Order Arrives
Customers are advised to promptly inspect received orders. Any damage or discrepancies should be noted during the signing process. Damaged or missing items must be reported within one working day by phone or email. Surface Renewables disclaims liability for replacement costs if notified after this period.

Returns
Customers wishing to return an item/order must communicate their intent within 2 days of receipt, with a 14-day window provided for the return process. The original delivery charge is non-refundable, and return shipping costs are borne by the customer. Click here for full returns policy.

Complaints
Surface Renewables strives for a professional and efficient service. In the event of customer dissatisfaction, please initiate contact for issue resolution. In the unlikely occurrence of a legal dispute, customers agree to be governed by the laws of England and Wales, submitting to the exclusive jurisdiction of English courts.

Account Management
Surface Renewables reserves the right to suspend customer accounts in response to verbal abuse or threats towards its staff. Such behaviour is unacceptable and will result in account suspension. Undispatched orders will be cancelled, with outstanding invoices requiring settlement within terms.

Acceptance
These terms and conditions are deemed accepted by the customer upon accessing or ordering Surface Renewables products or services. For bespoke quotes or pricing inquiries, contact us at 020 3327 1078.


Menu